Shipping & Returns
Many of the items we carry are shipped directly from the distributor. We make every effort to ship in stock items within 4-10 business days. If we discover that an item is not available, we will contact you immediately.
Please be sure your contact information is correct. You may receive your order in multiple shipments. The couriers we use are insured and traceable. Please note we do not ship to post office boxes and we do not ship internationally.
Taxes: Please note that New Jersey residents will be charged 7% tax. Any item that is shipped to a New Jersey address will be taxed.
Returns/Exchanges: We want to make sure that you are completely satisfied with your purchase. Most returns can be avoided by properly measuring your dog. On our site we have sizing charts to assist you. If you have any questions, please feel free to contact us and we will be happy to help you find just the right size for your pet.
If you receive your order and are dissatisfied, please email us within 3 days and we will be happy to help you. Any item returned to us must be in its original, unused condition. It must have tags attached and must contain all original documents, packages, etc.
The Mutt Hut Pet Boutique, L.L.C. will accept returns only for exchange or merchandise credit. Merchandise credit will expire 1 year from date of purchase.
Please note that due to strict health regulations, pet beds, blankets and carriers cannot be exchanged or returned.
Please note the following guidelines when requesting an exchange or merchandise credit:
- Send us an email within 3 days of receipt of your item, including invoice number, date of purchase and item number. Also, note if you wish to exchange for another item or if you would like a store credit.
- Upon receipt of your email, we will issue a Return Authorization number. Please do not ship items back to us without this number. We will ask you to package your unused item carefully back into its original packaging, including tags, instructions, boxes, etc. The address to our receiving department is below and we ask that you send it via UPS or Fed-Ex, so we will have tracking information. You will be responsible for all shipping costs (both cost to ship back to us and cost to re-ship your replacement item). We must receive the item within 15 days of issuing the Return Authorization number.
- Once we receive the merchandise and confirm that it is unused and in original packaging, we will either exchange or issue a store credit. An email will be sent to you upon receipt for your records. We reserve the right to refuse items that have been used or missing tags, packages, etc.
- If you receive an item that is damaged, please contact us within 48 hours. Include order number, date, item number and describe the defective merchandise.
- If you do not receive your merchandise within 30 days of your original order, please contact us.
- We will accept a return or exchange once per item. If you need to return an item more than once, a $10.00 fee will apply.
- No returns or exchanges on personalized, holiday or sale items.
- Please allow additional time for exchanges. Some items are shipped from the distributor or special ordered at the time of purchase.
- Please be sure that you provide us with the correct mailing address at the time of order. If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs.
We strive to provide excellent customer service and if you have any questions, please feel free to contact us.
Please send returns to:
The Mutt Hut Pet Boutique, L.L.C.
700-76 Broadway #324
Westwood, NJ 07675